For Emergency Water Main Problems:
During business hours: Monday to Friday from 8:30 am to 4:30 pm, call 250-720-2840
After hours emergencies: Call 250-724-1351.
Have an address, contact information, and
a description of the problem ready before reporting a problem.
*Water leaks and sewer blockages on private property are the responsibility of the property owner.
Select from the Links Below:
Frequently Asked Questions (FAQ'S)
How do I find out more about the water connection to my property?
Where does the City water supply come from?
The Engineering Department keeps detailed information about city service connections to individual properties, where it is available. Contact the Engineering Clerk
for more information.
The City of Port Alberni obtains water from two high quality surface courses: China Creek and Bainbridge Lake. There is an intake on the Somass River for use during peak demands. Within the City there are five water storage reservoirs.
How is City water treated so it is safe to drink?
Water is disinfected by chlorination and ultraviolet (UV) light to meet Ministry of Health requirements.
How much infrastructure supports the distribution of city water?
The City has 155 km of water mains. Considerable investment has been made to upgrade waterworks facilities. A new reservoir and pumpstation were constructed in the north end of the city in 1986 and other reservoirs were lined and covered in the 1980's. A comprehensive plan for new watermain installations and renewals is included in the capital plans.
Are there plans for a Regional water system being developed?
The City and Regional District are currently investigating development of a Regional water system. A Regional Water Supply study
was developed by Koers & Associates Engineering in 2010. This can be reviewed at the Engineering Department counter at City Hall.
When were water meters installed and why?
In 1999 the City the installation of water meters was completed converting our water billings to a metered rate for all customers. There are now 6700 metered water services in the City. Installation of meters has reduced consumption by over 34% allowing for additional growth in the City with our existing sources and reducing the severity of watering restrictions during the summer.