For Emergency Sewer and Storm Drain Problems:
During business hours: Monday to Friday from 8:30 am to 4:30 pm, call 250-720-2840
After hours emergencies: Call 250-724-1351.
Have an address, contact information, and
a description of the problem ready before reporting a problem.
*Water leaks and sewer blockages on private property are the responsibility of the property owner.
Frequently Asked Questions (FAQ'S)
How do I find out more about the sewer, drain &/or water connection to my property?
Where does our sewage go?
The Engineering Department keeps detailed information about city service connections to individual properties, where it is available. Contact the Engineering Clerk
for more information.
The sanitary sewer utility provides service to approximately 95% of the residences and developments within the City. Sewage is pumped, via several pumpstations, to an aeration lagoon on the south side of the Somass River. The treatment facility produces effluent well within permit parameters.
Where does our storm water go?
The City storm drainage system includes outlets into the Alberni Inlet and Somass Rivers as well as into several creeks within the City boundaries.