Property Tax Payment Options Include In-person Service at City Hall

The City of Port Alberni is taking a phased approach to reopening City Hall beginning Monday, June 1, 2020, to serve those that need assistance in processing their property tax and utility bill payments. The interior of the building will remain closed to the public, while a staffed payment booth in the front foyer of the building will be available (hours are limited from 9 a.m. - 3 p.m., Monday to Friday.)

While this in-person option is being made available, the City continues to strongly encourage taxpayers to use the alternate payment methods:

• Online or telephone banking
• At your financial institution, while completing your other banking business
• By mail
• Via the secure City Hall mail drop box

“Typically, the number of people visiting City Hall increases dramatically during tax time. Due to COVID-19 restrictions and the required physical distancing measures, the City’s approach to making in-person payments has changed. To better serve a greater number of people, many of whom are seniors, in the safest manner possible, the front foyer of City Hall has been modified to include one staffed plexiglass payment station,” said director of finance, Andrew McGifford. 

In addition to directional signage, physical distancing stickers will be placed on the ground to ensure those in line are keeping a safe distance from one another. The staffed payment station and payment machine will be cleaned between each person and directional signage will safely guide people to the designated exit area. Signage reminding individuals to stay home if they are unwell will also be prominently posted.

For the safety of staff and the public, those with general inquiries are encouraged to phone or email City Hall. Should an individual arrive at City Hall with a general inquiry, they will be asked to contact reception by phone or email for assistance.  

“We want to ensure we continue to provide high-quality services to our residents during this time,” said Mayor Minions. “While there is so much we can do virtually these days, we respect the fact that some people either need special assistance, do not feel comfortable using the online services or don’t have internet access. By offering this in-person payment option we ensure that everyone can be served safely and conveniently.”

City staff continues to investigate ways to safely reopen the rest of the building after the property tax season. In the meantime, staff are available via phone or email, and the many online services will continue to be available at portalberni.ca/online-services.

Please be reminded that the property tax deadline is July 2, 2020. 

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For More Information

Andrew McGifford, Director of Finance

City of Port Alberni

250-720-2821

andrew_mcgifford@portalberni.ca